We have tried to keep this short! However, if you have any questions about the details, please contact us.
All correspondence will be treated in the strictest confidence. Any complaint or query will be dealt with promptly as follows:
- we will acknowledge correspondence within 5 working days
- we will aim to resolve all issues within 2 weeks from initial date of communication.
- we will keep you fully informed during this process
Please note, the following Terms and Conditions do not affect your statutory rights as a consumer, as required by the Which? Web Traders Code of Practice.
You will need a purchase order from your finance officer for any order you place with us. This will enable us to accept, process and track your order.
This website must not be used for any other purpose than browsing for information.
It must not be used for any transmitting of illegal or objectionable material, the breaching of any laws including copyright and unauthorised access or disrupting the network or website or causing interference and enjoyment of the site for other users.
30 days from invoice date unless alternative arrangements are made at the time of ordering.
You can cancel your contract at any time up to seven working days after the day of delivery. To do this, please e-mail or write to us. If you cancel you must return the goods to us at your own expense. However, if the goods are faulty or do not comply with the contract, we will pay for the return of the goods. This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
We will refund any boks that are faulty or damaged – please see our Cancellations page for more details on returns.
We reserve the right not to sell to trade customers for re-sale purposes.
To the full extent permitted by law, you agree that this company, nor its partners or employees are liable for any damages arising out of use or in connection with the content, information, materials or products of this website.
We do not accept any liability for direct or indirect damages, any loss of data, income or profit or damage to property and third party claims, from the use of this site. However we do not limit our liability for death or personal injury, if it arises as a result of our negligence.
There will be no contract of any kind between you and us unless and until we actually inform you that the goods are available. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that we inform you that the goods are available (and not before), a contract will be made between you and us.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.